Please reach out to us at hi@retrolifewear.com within 7 days of receiving your order.
Include in the email:

• Your order number;
• Photos, where relevant, of the issues.

What happens next?

We aim to process all requests within 7 working days. If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted. Retrolifewear will not accept unconfirmed returns.

Returned items

All returned items should be unused, unworn, and unwashed. Retrolifewear does not accept worn, stained, damaged, or altered items.

We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

If your refund request is confirmed, Retrolifewear will return the money to the account used to pay for the order in the currency it was initially purchased in.

Can all items ordered from Retrolifewear be returned?

Our return policy applies to most items, but there are a few exceptions. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned.
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or tech packs provided to Retrolifewear that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery caused by misinformation provided to Retrolifewear, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

Orders that have not yet entered production can be canceled in their entirety.
Orders that have entered production but have not yet been shipped can have their shipping canceled and the fee refunded.

Should you wish to cancel your order, please contact Retrolifewear’s customer service team at hi@retrolifewear.com .

Can I get a refund if my order is not shipped on time?

Small-volume orders
We aim to complete the production of small-volume orders within 3–7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for).

If you have not received any logistics or shipping information by the end of the 7th day, we will refund you up to 10% of your original commodity price as compensation.*

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Retrolifewear is the arbiter of what constitutes relevant changes.

How long do I have to submit a return or exchange request?

Any claims for misprinted/damaged/defective items must be submitted within 7 days of receipt.

For packages lost in transit, all claims must be submitted within 7 days of the estimated delivery date.